At DE NEERS TOOLS LIMITED, we prioritise customer satisfaction and strive to provide the highest quality tools and services. However, we understand that there may be instances where cancellations or refunds are necessary. Please review our policy below:

1. Order Cancellation

1.1 Orders can be cancelled within 24 hours of placement by contacting our customer service team at +91-9999634401 or through our helpline numbers 011-4207-2555 / 011-4206-2555.

1.2 After the 24-hour period, cancellations will not be accepted as we begin processing and shipping your order immediately.

2. Refund Eligibility

2.1 Refunds are available for items that are found to be defective, damaged, or not as described.
2.2 The request for a refund must be made within 7 days of receiving the product by contacting us at the numbers provided above.
2.3 To initiate a refund, please provide your order number, product details, and the reason for the return.

3. Refund Process

3.1 Once your refund request is approved, we will arrange for the return of the product.
3.2 After receiving and inspecting the product, we will process your refund within 7-10 business days.
3.3 Refunds will be made via the original payment method.

4. Non-Refundable Items

4.1 Customised or special-order items cannot be refunded unless they are defective or damaged upon receipt.
4.2 Products that have been used, altered, or damaged after delivery are not eligible for a refund.

5. Contact Information

For any inquiries or assistance regarding cancellations and refunds, please reach out to us at:

Phone: +91-9999634401
Landline: 011-4207-2555 / 011-4206-2555
Email: sales@deneerstools.com / riya@deneerstools.com

Thank you for choosing DE NEERS TOOLS LIMITED. We are committed to ensuring your complete satisfaction.